Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can get the best deal on health insurance, shop for the best bank, get the best car loan, protect against identity theft and more.

Protect Yourself

In today's marketplace, it takes a savvy, informed consumer to avoid common pitfalls and threats. Financial decisions in particular require assessing a blizzard of advertisements and navigating pages of jargon-laden fine print to make decisions about credit cards, bank accounts, loans, health insurance, and cell phone contracts, among other things.

It’s more important than ever to protect yourself:

  • Consumers who finance their cars through a dealership pay more than $25.8 billion in additional hidden interest over the lives of their loans.
  • In 2010, more than 8 million households were victims of identity theft, a 33 percent rise since 2005.
  • One out of 20 consumers has errors on their credit report significant enough to lead to higher rates on loans.
  • Banks made around $30 billion in overdraft fees in 2011. Adding insult to injury, these fees were pitched as “overdraft protection,” which most consumers would be better off without.

That's why the OSPIRG Foundation has compiled recommendations and resources for consumers. Our tip sheets address some of the most common complaints received by the Federal Trade Commission—read on, and protect yourself from becoming a statistic.

 
Note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney. 

Issue updates

News Release | U.S. PIRG | Consumer Protection

PIRG Commends Release of Labor Dept.'s Proposed Rule To End Conflicted Retirement Advice

PIRG today commended the public release of the Department of Labor’s proposed rule that would strengthen the ability for Americans to save for retirement by addressing conflicts of interest that arise when brokers and financial advisers give retirement advice. Wall Street will fight the rule hard, because it requires them to put consumers first.

> Keep Reading
Blog Post | Consumer Protection

Top Ten Ways the CFPB Can Help You | Celeste Meiffren

See our new resource about the top ten ways the Consumer Financial Protection Bureau is helping consumers.

> Keep Reading
News Release | OSPIRG Foundation | Consumer Protection

Report: Mistaken Identity Tops Debt Collection Complaints

Debt collectors trying to collect debt from the wrong person were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by OSPIRG Foundation.

> Keep Reading
Report | OSPIRG Foundation | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

> Keep Reading
News Release | OSPIRG Foundation | Consumer Protection

Report: In Oregon, Equifax Gets Big Complaints

A new report by OSPIRG Foundation found that the most complained-about credit reporting agency in Oregon is Equifax, and that Oregon ranks 18th nationally in credit report complaints per 100,000 residents.

> Keep Reading

Pages

News Release | U.S. PIRG | Consumer Protection

PIRG Commends Release of Labor Dept.'s Proposed Rule To End Conflicted Retirement Advice

PIRG today commended the public release of the Department of Labor’s proposed rule that would strengthen the ability for Americans to save for retirement by addressing conflicts of interest that arise when brokers and financial advisers give retirement advice. Wall Street will fight the rule hard, because it requires them to put consumers first.

> Keep Reading
News Release | OSPIRG Foundation | Consumer Protection

Report: Mistaken Identity Tops Debt Collection Complaints

Debt collectors trying to collect debt from the wrong person were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by OSPIRG Foundation.

> Keep Reading
News Release | OSPIRG Foundation | Consumer Protection

Report: In Oregon, Equifax Gets Big Complaints

A new report by OSPIRG Foundation found that the most complained-about credit reporting agency in Oregon is Equifax, and that Oregon ranks 18th nationally in credit report complaints per 100,000 residents.

> Keep Reading
News Release | OSPIRG Foundation | Consumer Protection

Report: Wells Fargo Tops Consumer Complaint List

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks, according to a new report from the OSPIRG Foundation. The report highlights banks that generated the most complaints through their various banking services in each state.

> Keep Reading

Pages

Report | OSPIRG Foundation | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

> Keep Reading
Report | OSPIRG Foundation | Consumer Protection

Big Credit Bureaus, Big Mistakes

This report is the third of several that review complaints to the Consumer Financial Protection Bureau. In this report, we explore the consumer complaints about credit bureaus with the aim of uncovering patterns in the problems consumers are experiencing with credit reporting.

> Keep Reading
Report | OSPIRG Foundation | Consumer Protection

Big Banks, Big Complaints

This report reviews consumer complaints made to the CFPB nationally and on a state-by-state basis. We explore consumer complaints about bank accounts and services with the aim of uncovering patterns in the problems consumers are experiencing with their banks.

> Keep Reading
Report | OSPIRG | Consumer Protection

Trouble in Toyland

The 2012 Trouble in Toyland report is the 27th annual OSPIRG survey of toy safety. In this report, OSPIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

> Keep Reading

Big Banks, Bigger Fees

Since Congress largely deregulated consumer deposit (checking and savings) accounts beginning in the early 1980s, the PIRGs have tracked bank deposit account fee changes and documented the banks’ long-term strategy to raise fees, invent new fees and make it harder to avoid fees. 

> Keep Reading

Pages

Blog Post | Consumer Protection

Top Ten Ways the CFPB Can Help You | Celeste Meiffren

See our new resource about the top ten ways the Consumer Financial Protection Bureau is helping consumers.

> Keep Reading
Blog Post | Consumer Protection

The CFPB is now taking your credit bureau complaints | Ed Mierzwinski

Excellent news! The CFPB is now taking complaints about credit bureaus and credit reports. And unlike the FTC, the CFPB has been given tools so that it will be able to "help consumers with individual-level complaint assistance on issues with their credit report."

> Keep Reading
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